A dedicated space for current residents to understand their rights, access support, and get involved in shaping our services.
Your Tenancy at a Glance
We want you to feel safe, respected, and supported during your time with us. When you move into a Northbridge property, you’ll receive a full welcome from your Support Worker, who will help you settle in and understand how everything works.
A clear explanation of your house rules and what’s included in your stay
Information about how to report repairs or safety concerns
Guidance on how to manage shared living respectfully
Ongoing one-to-one support to help you work toward your goals
Getting Help and Support
Your Support Worker is here to help with anything related to your housing, personal progress, and wellbeing.
For urgent issues outside normal hours, a 24/7 emergency contact number is provided upon move-in.
We Offer:
We want to hear your thoughts — the good, the bad, and the useful.
Ways to give feedback:
Speak directly to your Support Worker.
Use our quick feedback forms available in every house.
Join drop-in feedback sessions held quarterly.
Make a complaint formally if needed — we will always treat this seriously and respectfully.
Your voice helps us improve the service for you and others.
Even if you’re with us temporarily, you can help shape how things work. Here’s how you can get involved:
Join us for informal sessions to share ideas or raise concerns
Occasional small meetings where you can talk with staff about the service
Help us trial new activities or suggest improvements
Share your journey anonymously to help inspire or inform others
We are committed to treating all residents with dignity and fairness. You have the right to:
Live in a safe, secure, and well-maintained home
Be treated respectfully by all staff
Be listened to and taken seriously
Receive appropriate support to help you progress Raise concerns and have them responded to fairly
If something isn’t right, please tell us.
How to complain:
• In person to any member of staff
• By phone at 0121 439 1960
• By email: info@northbridge.org.uk
We will:
• Acknowledge your complaint quickly
• Investigate it fairly and keep you informed
• Aim to resolve it and learn from what happened
