Northbridge Housing CIC (“we”, “us”, “our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, northbridge.org.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy & Cookie Policy carefully and ensure that you understand it. Your acceptance of this Privacy & Cookie Policy is requested when (i) you acknowledge our cookie banner for non-essential cookies and (ii) you submit personal information via forms, email, phone, or live chat.
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site.
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14 below.
Our Site is owned and operated by Northbridge Housing CIC, a Community Interest Company registered in England and Wales under company number 11220664.
Registered office and main trading address: First Floor Offices, Heath Court, 489–493 Coventry Road, Small Heath, Birmingham, B10 0JS, United Kingdom.
Email address: info@northbridge.org.uk
Telephone number: 0121 439 1960
Postal address: First Floor Offices, Heath Court, 489–493 Coventry Road, Small Heath, Birmingham, B10 0JS, United Kingdom.
This Privacy & Cookie Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy & Cookie Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right of access to the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to rectification if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to erasure (“the right to be forgotten”)—to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. If we are relying on your consent as the legal basis for using your personal data, you can withdraw that consent at any time.
h) The right to data portability. If you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy to re-use with another service or business where technically feasible.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO). If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the ICO. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first using the details in Part 15.
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out below, using the methods also set out below. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not intentionally collect ‘special category’ or ‘sensitive’ personal data through Our Site.
Data Collected & How We Collect It
Technical information (via Google Analytics and similar analytics cookies/scripts):
URL; ReferringPage; PageTitle; DocumentSize; ScreenResolution; ScreenColors; ClientSize; ViewportSize; Encoding; Language; UserAgent; Timezone/LocalTime; PerformanceData; HistoryLength; NameOfPage (JS); IsFrame; IsEmbedded; ScriptTags; Cookies (JS); Google Cookies; IP address (anonymised where configured); Browser; Browser Version; Operating System; Device Type; Referer; X-Forwarded-For (Proxy).
Contact information (when you contact us via forms, email, telephone, or live chat):
Name, email address, telephone number, and the content of your enquiry.
Live chat metadata and transcripts (when you initiate a chat using our live chat tool, e.g., Tawk.to):
Chat session ID, timestamps, and messages.
Cookie preferences (when you set or update your preferences via our cookie banner):
Consent choices and audit log.
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following describes how we may use your personal data, and our lawful bases for doing so:
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that original purpose. If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the original purpose(s), we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
We store personal data in the UK and EEA where possible. Some of our service providers (for example, Google LLC for analytics and Tawk.to for live chat) may process data in countries outside the UK/EEA (“third countries”). Where transfers occur, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses and/or the EU Standard Contractual Clauses, or rely on adequacy regulations where applicable.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
• Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
• Using secure hosting, encryption in transit (HTTPS), and access controls.
• Procedures for dealing with data breaches (including notifying you and/or the Information Commissioner’s Office where we are legally required to do so).
We will not sell your personal data. We may share your personal data with trusted third-party service providers that help us operate Our Site and deliver our services (for example, website hosting and maintenance, analytics, live chat, and email delivery). These providers act under contracts that require them to protect your data and use it only on our instructions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any personal data is transferred outside of the UK by our providers, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
In addition to your rights under the Data Protection Legislation set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
You may also wish to sign up to one or more of the preference services operating in the UK: the Telephone Preference Service (TPS), the Corporate Telephone Preference Service (CTPS), and the Mailing Preference Service (MPS). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site (such as contact forms or live chat) you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. In some cases, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for analytics and live chat functionality. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law. Before non-essential Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of non-essential Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party essential Cookies and block third-party Cookies.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
First-party Cookies that may be placed:
Third-party Cookies that may be placed:
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies; while our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time; however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of “Data Protection”):
Email address: info@northbridge.org.uk
Telephone number: 0121 439 1960
Postal Address: First Floor Offices, Heath Court, 489–493 Coventry Road, Small Heath, Birmingham, B10 0JS, United Kingdom.
We may change this Privacy & Cookie Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
